Return & Refund Policy

1. General Overview

Thank you for choosing Chingu Investment. We strive to ensure the highest quality in all our products and services. Due to the nature of the items we sell and the services we provide, our return and refund policies are strictly enforced to maintain health, safety, and operational standards.

2. Retail Products (Perfumes, Skincare, Supplements)

For health, safety, and hygiene reasons, we enforce a strict policy on our retail items:

• Sealed Items: Products may only be returned or exchanged within 7 days of purchase if they remain completely unopened, in their original packaging, with all seals intact.
• Unsealed/Used Items: We absolutely cannot accept returns, offer refunds, or process exchanges for any skincare products, supplements, or fragrances that have been opened, unsealed, or used.
• Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence for a replacement.

3. Dry Cleaning & Laundry Services

Our garment care services are subject to the following terms:

• Liability: While we exercise the utmost care in cleaning your garments, we cannot be held liable for inherent weaknesses or defects in materials that are not apparent prior to processing.
• Damage or Loss: In the highly unlikely event of damage or loss caused by our process, our liability is strictly limited to 10 times the cost of the cleaning charge for that specific item, regardless of brand or original value.
• Uncollected Items: Garments left uncollected for more than 90 days after the scheduled pickup date may be donated to charity or safely disposed of.
• Service Dissatisfaction: If you are unhappy with the cleaning results, you must notify us within 24 hours of collection. We will gladly re-clean the item free of charge. Refunds are not provided for services already rendered.

4. Refund Processing

If a refund is approved (e.g., for a cancelled order before dispatch), the funds will be reversed to your original method of payment (e.g., Vodacom M-Pesa, Airtel Money, Mixx by yas, or Bank Card). Please allow 3-7 business days for the funds to reflect in your account depending on your mobile network operator or bank.

5. Contact Information

To initiate a valid return or report an issue with a service, please contact our support team immediately at hello@chingu.com or call us at +255 792 116 753 / +255 714 116 759 / +255 762 140 707.