Support Policy

1. Our Commitment

At Chingu Investment, we are dedicated to providing you with an exceptional customer experience. Whether you have a question about our premium skincare lines, need assistance selecting a fragrance, or want to track your dry cleaning order, our support team is here to help.

2. Operating Hours

Our customer service team and operations run around the clock to serve you:

• Monday to Sunday: 24 Hours a Day, 7 Days a Week
• Public Holidays: Open and fully operational

3. Response Times

• Email Inquiries: We aim to respond to all email inquiries within 24 hours.
• Phone Support: Available 24/7. If lines are busy, please leave a message or send a WhatsApp text and we will get back to you immediately.
• Order Issues: Urgent issues regarding delivery or damaged goods are prioritized and routed to our logistics managers immediately.

4. How to Reach Us

*When contacting us regarding an existing order, please have your Order Reference Number ready to help us assist you faster.